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Q. Do you make all the items yourself?

A. Not quite. I have designed everything, but some items are made by other companies. I print the art prints, cards, bags, purses and banners myself in my studio in Sheffield.
Q. Are the bags ethically made?

A. In short, yes. Elsie & Nell bags have been made in India by a Fairtrade company. 9 out of 10 of their workers are women from underprivileged backgrounds and they are paid living wages. If you would like to know more, please email hello@elsieandnell.co.uk or use the contact form.

Q. I've ordered! When will you send my items, and how long will it take?

A. First of all, thank you! I'll aim to post all orders out in 3-5 working days, and all domestic items will be sent by first class post. International items will be sent by Royal Mail standard airmail, European order will take between 5-7 days, USA and Cananda 7-10 days, and Australia 10-14 days. Please note, international orders can take up to three weeks to arrive.
Q. Can I track my order?

A. Tracking  is not provided as standard with orders. If you would like a tracked, signed for, or guaranteed postal service please email hello@elsieandnell.co.uk or use the contact form.
Q. Do you accept wholesale orders?

A.Yes! We are always looking for new stockists to work with, please email hello@elsieandnell.co.uk or use the contact form for more information.
Q. Do you work with bloggers?

A. We are always open to working with bloggers and brands, if you think Elsie & Nell would be a good fit for your website please email hello@elsieandnell.co.uk or use the contact form to get in touch.

Q. Do you accept custom orders?

A. Yes and no. Makeup bags, tote bags, coin purses, art prints, cards, and banners can all be customised as I print them in my studio. Other items may be available for customisation as part of wholesale orders. If you would like a customised item, please  email hello@elsieandnell.co.uk or use the contact form.